After our initial consult, we spend time in your business. By observing, analysing and reporting on the ways, habits and methods in which your business operates, we work to identify your current modus operandi. Depending on the size and turnover of your business, this internal workshop could take as little as 4 hours, or as long as 4 days. The purpose of this workshop is to develop an ‘AS IS’ strategic view of your business architecture. We spend time in each division and with each employee to understand and establish the complete A – Z process map of your business – that is from the time the customer identifies your brand, right through to their final payment after receipt of the good or service. The main goal of business process re-engineering and Finding your MO is to:
Maximise Productivity – How can we create a better product of service with the same input of resources? What process steps are negatively influencing the end product?
Increase Efficiencies – How can the current process become faster and more efficient? How can the process be streamlined to work more effectively and efficiently for both the business and employees?
Decreased Waste – What steps within the complete process are unnecessary or avoidable? How can the team be better utilised and waste less time?
Once we’ve established your current modus operandi and developed the AS IS strategic view, we’re ready to create the ‘TO BE’ process model.