Ongoing support
You already know how this works, because you sell it. Planned maintenance beats waiting for a breakdown, and the customer on an agreement gets seen first.
A Care Plan is a monthly arrangement where we keep an eye on your system rather than waiting for you to notice something's wrong. Every plan includes a set number of consulting hours, access to our monthly live workshop and its full back-catalogue, regular health checks with a written report, and priority response.
Three tiers, from a couple of hours a month through to a full partnership arrangement with fortnightly sessions. Available for both Simpro and AroFlo.
Compare the tiers
| What's included | CareEssential cover | OptimiseMost popular | PartnerFully hands-on |
|---|---|---|---|
| Included hours per month | 2 hours | 6 hours | 10 hours |
| Monthly workshop — live + full library | Included | Included | Included |
| Scheduled review session | — | 1 hr monthly (from your hours) | Fortnightly (additional) |
| Health check + written report | Annual | Quarterly | Quarterly |
| Response time, all enquiries | 1 business day | 1 business day | Same business day |
| Catalogue / inventory update | — | — | Quarterly |
| Annual roadmap session | — | — | Included |
| Additional hours | Available | Available — lower rate | Available — lowest rate |
| Discount on build work | — | 10% | 15% |
| Available for | Simpro & AroFlo | Simpro & AroFlo | Simpro & AroFlo |
Plans apply to both Simpro and AroFlo — catalogue (Simpro) / inventory (AroFlo) maintenance is included at the Partner tier. Pricing on enquiry.
Prevention beats a breakdown
Tell us how you work and we'll recommend the tier that keeps your system running at its best.